Store Info & Policies
What makes us different?
We are different from other stationery companies because we utilize artwork from top designers to create unique and personalized items. We offer customized goods at a very reasonable price and fast service.
Primfection Designs gladly accepts Visa, Mastercard, American Express, Discover and Paypal. We utilize SSL Technology during checkout to ensure your security and privacy. As required by law, sales tax is added to orders shipping within the state of California.
When paying with Paypal, customers will be taken to a log in screen. Once logged into Paypal, payment transaction will be completed there and then be returned to our site.
Order Processing & Shipping
Orders are processed during business hours of 9:00 am - 3:00 p.m. PST Mon-Fri. Customers will receive an email acknowledgment upon placing your order. Please allow 2 business days for a electronic proof to be to be designed and sent via email and 2 more business days after the proof is approved for the order to be processed. Orders placed over the weekend, after business hours or on holidays will be processed the next business day. Shipping times will vary based upon the the shipping method selected.
Proofs are provided for all personalized and custom orders. An emailed proof will be sent out within 2 business days. Please check Spam folder OR simply log into My Account to see the link of the proof. Approval is required before these items are processed.
All in-house orders are shipped through the United States Postal Service, standard method of shipping is USPS First Class Package. (4-6 days). Shipping upgrades such as Priority Mail and Overnight/Express Shipping are available as well as RUSH service for an additional fee. An email notification will be sent when your order has shipped. Our customers can also track the status of your order by logging into My Account . Any updates, comments or links to proofs will be noted here as well.
Products that Come in Sets
Many of our products come in sets, as in labels, stickers and stationary. When these type of items are ordered, it is our policy to take one address or text, font, color, paper stock and graphic per order. In other words, if a customer places an order for a single set of 24 return address labels and would like 12 to have one address and the remaining another, we cannot split up the order in this manner.
Labels & Stickers
Labels and stickers will be printed on letter sized sheets or half sheets (8.5" by 5.5"). The choice of half or whole sheets will be at our discretion.
Items that Ship Separately
Some items may be required to ship separately from your order. This will be noted in the product's description, along with the estimated turn around time. Shipping will typically be included in the products price, please read the description for details.
Shipping Rates & Services
Shipping rates are determined by weight and destination. Flat rate shipping for $2.95 is available for orders delivered within the US. These orders will be sent vis USPS Fist Class Package (4 to 6 days) with tracking. We do offer Priority Mail (2 to 3 day) and Express/Overnight for an additional fee.
We also ship to Europe, Canada, Australia and Japan. We will send these order First Class Mail International, with tracking. Priority Mail International and Express Mail International are available.
We offer a RUSH service for time sensitive orders. This service expedites 'processing' of your paid order: Proof will be ready within 1 business days of (cleared) payment and one business day after proof approval. Be advised that standard shipping times do apply..
These shipping options will be displayed to you during checkout. *Orders shipped to Alaska, Hawaii, APO & FPO addresses or U.S. Territories may be subject to additional fees.
Revising or Additions to Orders
Need to revise or add something to your order? No problem. Just email us and let us know. As long as we haven't posted your order, we are able to make changes or additions at no extra shipping charges. For any add on items, a separate invoice will be emailed to the customer and must be processed before order is completed and posted.
Due to the nature of our products, returns are not accepted. Proofs are provided for all personalized purchases. For these orders, I will not process your order unless the proof has been approved. However, ANY orders with errors on my part will be reprinted at no charge and shipped as soon as possible.
Errors made by the customer will be reprinted (identical item w/corrections) at a reduced cost of 25% off. Shipping rates will still apply. An error by the customer includes, but not limited to, any of these situations:
- text originally submitted with an error.
- submitted incorrect spelling of a name or address, including punctuation.
- an error overlooked on proof.
Please double check the details of your order before submitting. While we rarely have an error with an order, occasionally, they do occur. We will do our best to rectify the mistake.
Occasionally, orders do get lost or damaged in shipping. Please contact us when this happens. When an order is damaged in shipping, we will require a picture of the order to assess the damage.
Most products found on out site are customized or personalized. This means it is created just for the customer once the order is placed. Because of this, there may be slight variations from the samples seen on screen simply due to font sizes, text placement and such. The sample designs we have listed throughout the site have been implemented to give the customer the best idea of how the final product will look
Colors On Screen
It is possible but difficult to ensure the colors on your monitor or in person is the exact same color seen on our monitor or the resulting printed product. Due to the differences between monitors and settings, the colors in the printed product may differ slightly from the colors on the customer's monitor. There are a few ways to ensure a close match. The best way to ensure a color match is to send us the RGB or CMYK color codes, if possible. We will always do our best to match any color to the best of our ability.
To ensure that all email communication is received in a timely manner, please add our email to your address book. Please check bulk/Spam folders first if an order confirmation or proof has not been received.
Our website address and branding is imprinted on all our products.
For each purchase a customer makes, Reward Points are earned. Reward Points then can be redeem for products in the store. The redemption value of each product is listed under the price. The reward points to be earned can be found in the Shopping Cart listed underneath each product. When an order is completed, the customer will get an email informing them of the number of points earned.
Reward Points are redeemed in the Shopping Cart. When enough points are earned to cover the cost of a single item in the cart, the customer will be given an option to use Reward Points. The customer then needs to enter the number of points to be redeemed. The amount of the item will be deducted from the total. Reward Points cannot be applied to cover shipping costs.
Coupons & Discounts
We send out coupons and sale notifications to our newsletter subscribers. Coupons codes need to be entered in the Shopping Cart prior to Check Out. Enter the coupon or discount code in the Coupon Code section and press Apply Coupon. Your coupon/discount will automatically be applied towards applicable items. See coupon for details. We do limit one coupon per order please.
Gift Certificates are available for purchase in our store HERE. Fill out the form and the recipient will receive an email informing them of the certificate, the bearer and instructions on how to redeem. Once purchased, Gift Certificates are non-refundable and will never expire.
To redeem a Gift Certificate, enter the Gift Certificate code in the Shopping Cart. The certificate will be applied towards the order instantly. Gift Certificates will be applied to cover shipping costs.